Dear customers, we hope you are all faring well during this crisis time! We are currently experiencing delays due to the COVID19 pandemic. We just want to assure everyone who has ordered and are waiting for their order, to be patient and that they will be delivered as soon as possible. During this time the operations of our international shipping partners, as well as your national post, may be staggered due to the procedures and precautions that have been put in place in order to ensure the safety of all employees and recipients. As a result logistics systems are overloaded which sometimes impacts the delivery time. We are noticing that the local couriers in the US, UK, Germany, Italy (USPS, Royal Mail, Deutsche Post, Poste italiane) and other countries are most likely understaffed and experiencing significant delays. Below you can find a table of current shipping estimates individually for each product. Please be assured once your order has been dispatched it will arrive even if the delivery time may on the occasion be outside of the provided estimates. Please feel free to reach out to our customer support team for any additional information regarding your order status or shipping procedures. Our team would be more than happy to help and we hope you all stay safe during this time of distress.
Please note, if you placed the order after 10/12/2020 we can not guarantee it will definitely arrive by Christmas, although we hope most of the orders placed before 16/12/2020 would still reach their recipients before Christmas in line with our shipping schedule.
Our suppliers and warehouses are situated in China and we use YunExpress Priority shipping method for most products and countries.
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.
Time frame for order delivery:
Below are the shipping times adjusted to the current COVID-19 delays. As the time goes we will monitor the progress and will update this information accordingly.
|Blackhead Vacuum Remover||3-8 days||5-12 days||8-16 days||10-15 days|
|Diamond Cleansing Brush||3-8 days||5-12 days||8-16 days||10-15 days|
|Diamond IPL Hair Removal Machine||7-12 days||5-15 days||8-16 days||10-15 days|
|Diamond Skin Scrubber Pro||10-18 days||15-20 days||20-30 days||20-30 days|
|DiamondPRO Therapy Tool||10-15 days||15-20 days||20-30 days||20-30 days|
|Rose Gold Blackhead Removal Set||20-25 days||20-25 days||20-30 days||20-30 days|
Once your order is processed and shipped you can track it by using your order number (from order confirmation email) and email address here - Track My Order
If you have not received your order within the maximum of 30 days from the day of purchase please contact us for further help at email@example.com
If you provided us with incorrect or incomplete shipping address and the product has been sent back to us, we will arrange re-delivery to your preferred address upon your instruction, once the shipping and handling fee of £8.99 is covered by you here: Shipping & Handling Fee
Please note, this is your responsibility as a customer to track your order or reach out to our support team if there are any issues with the tracking. If the postman missed you at the address, they will not always leave a calling card. This has been very common during these times due to staff shortage and increase volume of work load for local postmen. If delivery failed the order will be sent to your local delivery office where it will be commonly held for the period of 18 days. During this time you will have to re-arrange delivery or collect your order in person. If the product is sent back to us after 18 days as it was not rearranged for delivery or collected, then Shipping & Handling Fee is also payable for the re-delivery by us.
In the event when the order came damaged please refer to our Return and Refund Policy