Frequently asked questions


WHAT ARE YOUR SHIPPING TIMES?

For the most up to date shipping schedule please refer to our Shipping Information which we update regularly.

Where is my order?

You can track your order at any time in"Track My Order" menu on our store by using your email address and the order number. If you did not receive order confirmation email with your order number, please check your spam folder, otherwise please get in touch with us via the contact form below.


We have detailed Shipping Information for different products and countries. Due to Covid19 this schedule can be occasionally affected by 2-3 business days, although we do everything in our power to minimise any delays.

I only received part of my order...

Please be assured the other part of your order is on its way. If you buy several different products, they might be dispatched from different warehouses and will arrive separately and at different time. The shipping information for each product can be found on each individual product page. We also recommend referring to our Shipping Policy.


You can track your order at any time in "Track My Order"menu on our store by using your email address and your order number. 


If you did not receive order confirmation email with your order number, please check your spam folder, otherwise please get in touch with us via the contact form below.

How to use the product?

In addition to instructions manual included with the product (if applicable), most of our product descriptions include "INSTRUCTION MANUAL" section right on the product page to provide you with the detailed guide and to help you get the most out of your product. We also send a separate email with the copy of the instructions on the day of purchase for some products. 


If you still have any questions left after reviewing instructions, please reach out to our support team via the contact form below.

Something does not work...

We are sorry to hear if there is an issue with your product. 


If you bought Blackhead Vacuum Pore Cleaner and unable to turn it on, then follow these steps: 


1. Fully charge the device. The lights will stop flashing once its charged. 


2. Press and hold down the on/off button for at least 3-5 seconds. 


If this did not help, or you have a query about another product, please contact our support team via the form below for a quick resolution.

How to arrange a refund/replacement?

Refund: Please note, we can only provide with the refund for the regularly prices items. We are unable to provide a refund for discounted or promotional products as per our Return & Refund Policy, unless the product is faulty or it was damaged during the transportation. In this instance please send us a brief email with pictures or videos attached to: support@diamondskinpro.co (pleasedo not use the contact form below). This policy does not apply to Diamond IPL Laser Hair Removal Machine (see our money-money back guarantee section).


Replacement: If you believe your product is faulty, first follow the steps described above to see if they can help you to fix the problem. If you are still unable to get your product to work, please send us a short video demonstrating the issue and we will arrange a replacement. Please send an email with your video to: support@diamondskinpro.co

(Please do not use the contact form below)


If your product came damaged, please send us any pictures or a video at support@diamondskinpro.co and we will arrange a replacement.

Get In Touch



You are in advanced mode.

You can turn it off in left sidebar. To use advanced options, you will need to enter your own Google Maps API Key.

Get Google API Key


Phone: +44 0207 924 2535

Subscribe